Working at EXOVATIONS®

Customer Relations Specialist
Create the best first impression

Job Type:

Full-Time, 8:30am - 5:00pm Monday - Thursday and 8:30am - 4:00 pm Friday

The Customer Relations Specialist is the primary phone conversationalist with our customers, prospects, vendors and team members. Booking appointments and efficiently routing phone calls are the priorty tasks each day, followed by document management and registering completed projects with James Hardie and GAF.

Key Responsibilities:

• Front-line phone support to ensure that calls are properly routed, and phones are always answered.
• Book appointments efficiently while providing sales team members with important details to help them be best prepared for their consultation.
• Carefully screen each opportunity, ensuring that we have a solution for the home owner.
• Diligent follow-up and tracking of appointment requests.
• Track leads and appointments for analytics.
• Register James Hardie, GAF and TimberTech projects, after they are completed.
• Collect, sort and distribute mail to each team member.
• Book Pre-Construction Appointments with customers and their assigned Project Managers.
• Ensure project paperwork is in proper order/placement within folders and within file cabinets.
• Ensure project folders are filed in proper cabinet by function and year (payables, in-progress and archived years, etc.)
• Copy and file documents, as needed.

Key Skill Requirements:

• Highly organized
• Optimistic, cheerful personality
• Driven, confident and results-oriented
• Microsoft Office (Word, Outlook and basic Excel)
• Quick learner of new applications and technologies
• Team player who jumps in to help others when needed
• Able to efficiently route simultaneous, incoming calls
• Able to easily work with different people and requests

Benefits:

• Paid Vacation
• Paid Holidays
• Health, Dental & Vision Insurance
• Matching 401K
• Annual Profit Sharing

Project Coordinator
Helping ensure an on-time, on-budget, stress-free remodeling experience for our customers

Job Type: Full-Time, M-F

Become part of our fast growing production team. The Project Coordinator assists our Project Management team in all administration functions and processes. This includes facilitating the development of project plans and managing those plans from inception to completion.  Monitoring all moving parts and keeping the projects moving forward with quality and accuracy is vital for this position.

Key Responsibilities:

• Maintenance of all Project Schedule Intake using Microsoft Dynamics 365-Field Service software.
• Maintain compliance regulations.
• Processing all outgoing Labor PO’s and Material Take Offs.
• Monitoring Profit Margins for projects.
• Process and maintain Trade-Partners incoming Labor PO’s (weekly draw/invoices) and follow-up with Trade Partners action items.
• Distribution and tracking of project related technical materials in conjunction with the project manager.
• Project Managers Certifications (register, document, and track)
• Create job closeout documentation.
• Lead weekly construction meetings with Construction Manager to ensure that project deadlines are met in a timely manner.
• Documenting and following-up on important actions and decisions from meetings.
• Obtain and file the required municipal permits, collecting and organizing necessary documentation, and maintaining the project schedule.
• Update monthly lumber pricing in our system.

Key Skill Requirements:

• 1-3 years of experience working in a logistics or permitting role is preferred.
• Motivated and goal-orientated drive to exceed personal and company expectations.
• Ability to adapt to a constant evolving environment.
• Strong problem-solving skills
• Excellent organizational skills, capable of managing time for ever-increasing effectiveness.
• Ability to juggle multiple responsibilities and processes simultaneously.
• Attention to detail with the drive to ensure superior quality and accuracy.
• Project Management, Quality Management, Managing Profitability, Supply Management experience a plus.
• Basic knowledge of Residential construction experience with home building or remodeling company a plus.
• Developed computer literacy; experience with Microsoft Dynamics Business Central or Field Services is a plus.
• Solid organizational skills, including multi-tasking and time management.
• Deadline driven.

Benefits:

• Paid Vacation
• Paid Holidays
• Health, Dental & Vision Insurance
• Matching 401K
• Annual Profit Sharing

Sales Consultant
In-Home, Educational, Consultative Sales

We are looking for experienced, in-home Sales Consultants who are considered as "the best of the best"! You will be working with individuals who have a passion for exceeding customers' expectations. We're known as a company with the highest standards of work and customer service.

The Sales Consultant is an outside sales position, providing homeowners a free, in-home presentation of the products and services we offer. Design experience is extremely helpful but not required.

New sales hires receive paid training while learning EXOVATIONS' selling process, products, services and technologies.

EXOVATIONS is a market leader in generating opportunities. All appointments are scheduled through our office for sales consultants.

Key Responsibilities:

• Represent the EXOVATIONS brand and demonstrate how you help in delivering on-time, on-budget, stress-free remodeling experiences.
• Meet with customers at their home to discuss and price home improvement projects in an educational, consultative, style ... not with one-call close tactics.
• Instill the EXOVATIONS value proposition with prospects and provide them with all options so they can make an educated decision on materials.
• Monitor marketplace for pricing, products, services, promotion, etc
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; etc.
• Contribute to team effort by meeting individual and team goals.

Key Skill Requirements:

• In-Home Sales
• Remodeling or Construction Knowledge
• Approachable, Consultative Sales Style
• Customer Focused
• Proven Closing Skills
• Self-Motivated
• Winning Attitude

Compensation & Benefits:

• Paid Training, then 100% Commission with benefits
• Health Insurance
• 401K
• Profit Sharing

Warranty Manager
Serving our customers with their Lifetime Workmanship Warranty needs

Job Type: Full-Time, 40 hours/week, M-F

Become part of a fast growing company who loves to deliver stress-free remodeling experiences. The Warranty Manager requires someone who can work independently and takes utmost pride in their work. You will be performing minor carpentry and repair work at the home of our customers. The Warranty Manager plans, organizes, and manages all warranty service projects; contracts and supervises trade partners required for the work and schedules and communicates with customers.

Key Responsibilities:

• Represent the EXOVATIONS brand and demonstrate how you help in delivering on-time, on-budget, stress-free remodeling experiences.
• Schedule and coordinate all repairs and service with the homeowner.
• Schedule and manage team members and trade partners as required by the scope of work.
• Educate customers on how to maintain their homes, as well communicate what items are considered a manufacturer’s warranty and what items are not covered under warranty.
• Perform minor repairs and manage multiple projects in a timely fashion.
• Manage and meet warranty budget.
• Maintain safe, secure, and healthy work environment by following and enforcing standards and procedures; comply with legal regulations.
• Enhance organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key Skill Requirements:

• Carpentry experience
• Solid time management skills
• Self-motivated and self-starter
• Solid communication & organizational skills
• Positive attitude
• Customer focused
• Problem resolution skills

Benefits:

• Salary based on experience and skill level
• Company Truck
• Paid Vacation
• Paid Holidays
• Health, Dental & Vision Insurance
• Matching 401K
• Annual Profit Sharing

Gutter Mechanic

Job Type: Full-Time, 40 hours/week, M-F

Our Gutter Mechanics are both a metal fabricator and gutter installer, installing residential gutter systems and under deck ceiling systems for our customers.

We work every day and stay busy year round!

We will train a good candidate.

Key Requirements:

• Represent the EXOVATIONS brand and demonstrate how you help in delivering on-time, on-budget, stress-free remodeling experiences.
• Own small tools. EXOVATIONS provides all necassary large tools.
• Self-motivated
• Hard working

Benefits:

• Paid Vacation
• Paid Holidays
• Health, Dental & Vision Insurance
• Matching 401K
• Annual Profit Sharing

Lead Carpenters
Skilled Craftsmen

Job Type: Full-Time, 40 hours/week, M-F

Become part of our growing team with a career at EXOVATIONS.

Key Responsibilities:

• Represent the EXOVATIONS brand and demonstrate how you help in delivering on-time, on-budget, stress-free remodeling experiences.
• Accomplish construction project results.
• Enhance EXOVATIONS' reputation by adding value to jobs.

Key Skill Requirements:

• Framing and trim experience
• Sense of pride in craftsmanship
• Self-motivated
• Own small tools (company will provide all power tools)
• Strong work ethic
• Must be able to speak, read and write in English exceptionally well
• Valid, Current Driver's License
• Professional appearance
• Window & Door installation experience a plus, but not required
• Deck construction experience a plus, but not required
• Interior finishing & exterior carpentry experience a plus, but not required
• Minimum 3 years residential construction and carpentry experience

Benefits:

• Paid Vacation
• Paid Holidays
• Health, Dental & Vision Insurance
• Matching 401K
• Annual Profit Sharing